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#neX 8872 | IT Helpdesk

Open 1 to 2 years 1 - 3 LPA 1 Vacancy Gurgaon/Gurugram IT Helpdesk Published on: 03-Jan 2024 Application Deadline : 31-Dec 2024

Skill

  • Helpdesk
  • Helpdesk Management
  • IT Helpdesk
  • Support
  • Telephony Support
  • Troubleshooting

Description

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements in procedures

Requirements

  • Proven experience as a help desk technician or other customer support role
  • Tech-savvy with working knowledge of office automation products, databases, and remote control
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered

Job Summary

  • #neX 8872
  • Published on: 03-Jan 2024
  • Vacancy: 1
  • Experience: 1 to 2 year
  • Salary: 1 - 3 LPA
  • Application Deadline: 31-Dec 2024
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